No returns will be accepted without prior authorization. To request a Return Authorization Number for any warranty product please Email our Customer Service Dept at firstname.lastname@example.org. In the first 14 days returns can be for replacement, or merchandise credit. Shipping charges are not refundable. All items must be shipped freight prepaid and double-boxed with the Return Authorization number displayed on the exterior. All warranty items will be returned freight prepaid. A copy of the www. Ezaecustoms.net invoice must be included with all returns for credit and will be subject to a restocking fee of 15%, minus shipping and handling. Merchandise must be new, unopened, and uninstalled to be eligible exchange. Returns will be credited at the price paid on the invoice (less any restocking fee). If no invoice/receipt is included with the return, Ezae Custom Works will issue credit at the current selling price or the price at the time of sale, whichever is lower. All items must be returned complete and with all original parts/documentation. Any missing parts or damaged packaging will be deducted from amount credited. Items returned with missing accessories (i.e. remote controls, wire harnesses, etc.) are subject to a charge for the replacement of these missing items. Items returned physically or cosmetically abused will not be accepted for credit. If defective, product will be repaired and returned in the same cosmetic condition in which it was received by us.