Thank you for choosing Ezae Custom Works!
Payment processing: Depending on method of payment your items will not ship until payments have cleared before shipping this can take between 24 hours to 72 hours after which your invoice and items are placed in our shipping department for shipping.Within this time frame, your order will either be processed to ship out or you will be notified of any issues regarding your order. Most orders will ship out 24-48 hours later and up to 72 hours for orders that need special attention such as payment and address verification.
All items with FREE shipping will ship USPS please allow 7-10 business days before arrival.
All chemicals and professional cleaning products are shipped UPS not USPS please allow 3-5 business days before arrival.
Shipping: Please use our Shipping Guide to ensure your order arrive on time. We are anticipating an increase of shipping country-/world-wide, resulting in delays by a day or two in shipping times. Based on our past experiences, we are passing on this knowledge to you to help you plan your ordering better. Thus, when calculating your shipping time, you may want to add an additional 1-2 days to the delivery time. Please make sure your shipping address is correct before you place your order and that someone will be available to receive the package upon delivery. We do not require signature for all deliveries, however it is up to the delivery person to require a signature or not based on the delivery location. We cannot be responsible for packages delayed due to weather, incorrect package routing, incorrect addresses or if the receiver is not available upon delivery. If an order must be reshipped, a reshipping fee may apply.
Returns/Exchange: In order to make your shopping experience more convenient, we’ve extended our return and exchange policy to 30 days. Our 30 days extended return and exchange policy is available on all orders purchased between Nov. 27 and Dec. 31, other terms of our returns and exchange policy still apply.
Item AvailabilityMost items on our site are In Stock and ready to ship. Some items are either temporarily out-of-stock, are not available for shipment until a specific release date provided by the manufacturer, or require extra time for sizing or other adjustments. We try our very best to stock all of our listed products in our warehouse. This ensures that the product will be shipped promptly. In fact, over 90% of all orders are shipped within one business day.
Have Questions About Our Pricing and Availability? If you have some additional questions about pricing and availability, please contact us and we'll try our best to address all of your questions and concerns.
IF YOU WISH TO FIND OUT THE EXPECTED DATE OF SHIPMENT ON A PARTICULAR ITEM OR ORDER, PLEASE CALL US AT (202)292-7476 or Email our Customer service department at customerservice@Ezaecustoms.net FOR MORE INFORMATION. AT A MINIMUM, WE EXPECT THAT ALL ORDERS WILL BE SHIPPED IN 30 DAYS.
We ship directly from our distributors and manufacturers to insure the best availability. If your order is unavailable in our central warehouse, we may ship from one of our distributor or manufacturer partners to provide you with the best availability possible. When the product is shipped from these different locations cut off times may vary, and your chosen shipping method may not be available. We use a highly efficient inventory, shipping and delivery system-our efficiencies result in huge savings that we pass along to you! We offer a wide variety of shipping options and special deliveries.
Depending on the item(s) you purchase on www.Ezaecustoms.net and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.
At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
You will be provided with the total shipping cost for your order during Checkout.
Generally, you will have the option of upgrading your shipping method for faster delivery (such as Three Day Ground, Second Day Air or Next Day Air service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) PST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.
Standard Ground, normally 3-8 bus. days
Shipping rate for $99 Dollars or less - $9.95.* (See map below for general transit times to your state)
Most items may be shipped to the 48 contiguous United States via UPS Standard Ground service. You can expect your order to arrive within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States. Three Day Ground, normally 3 business days
Shipping Rate - $27.95 per item.*
Three Day Ground, normally 3 business days Most items may be shipped to the 48 contiguous United States via UPS Three Day Ground service. You can expect your order to arrive within 3 full business days. Business days are Monday-Friday, excluding federal holidays within the United States. Second Day air, normally 2 business days
Shipping Rate - $37.95 per item.*
Second Day Air, normally 2 business days Most items may be shipped to the 48 contiguous United States via UPS Second Day Air service. You can expect your order to arrive within 2 full business days. Business days are Monday-Friday, excluding federal holidays within the United States. Next Day air, normally 1 business day
Shipping Rate - $57.95 per item.*
Next Day Air, normally 1 business day Most items may be shipped to the 48 contiguous United States via UPS Next Day Air service. You can expect your order to arrive within 1 full business day. Business days are Monday-Friday, excluding federal holidays within the United States. Alaska or Hawaii
All orders to Alaska and Hawaii are shipped via UPS Second Day Air service.
P.O. Boxes in the U.S. - USPS Priority Delivery, normally 5-10 business days
Shipping Rate - $29.00 per item.*
Most items may be shipped via USPS Priority Service, but some restrictions apply. You can expect delivery within 5-10 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
The following items cannot be shipped via USPS Priority mail at this time: items over 70 lbs., freight-only items and flammable items.
Please Note: Refusing a package without prior approval from our customer service department will result in double shipping charges. If your order was shipped for free you’ll be charged double the rate of our standard ground shipping.* Shipping rates may increase for items that are considered by the carrier as oversized, overweight, or require special handling of any kind.