Warranty Policy
All products sold by Ezaecutoms.net are new, first quality (never seconds) brand name merchandise. We do offer factory reconditioned items, and the condition of those items is clearly marked as factory reconditioned, each providing a limited warranty.
Ezaecustoms.net will honor a full one-year limited warranty on all brand new items. All warranty claims must be made through Ezaecustoms customer service department. If for any reason you are not satisfied with your purchase, please contact our customer service via email at customerservice@Ezaecustoms.net or by phone at (202) 292-7476 for assistance with your product return policy.
Warranty
All new products, unless otherwise noted, carry a one-year limited warranty from Ezaecustoms.net. Depending on the manufacturer and the defect, the product may be repaired or replaced. The customer is responsible for shipping charges on defective merchandise sent to our company or the manufacturer.
The Ezaecustoms.net warranty is voided if specific serial numbers, product stickers, or manufacturer seals have been removed, altered, or tampered with. Warranty coverage is also voided due to user abuse, misuse, defacing, and improper operation or installation.
The warranty does not cover:
- Misuse, abuse, or improper installation/operation.
- Subwoofers and speakers are not warranted against being blown, burned, or abused.
Ezaecustoms.net defines abuse as, but not limited to, burnt voice coils (blackened, no continuity, melted adhesives, coil separated from the former, etc.), punctured or damaged surrounds, broken speaker terminals, bent, chipped or broken frames, ripped spiders, or damaged back plates. Blown, burned, and other abused subwoofers and speakers are not covered, and submitting any of the above will be considered out of warranty.
Ezaecustoms.net shall not be held liable for incidental loss of use, installation or removal, and reinstallation charges associated with defective or returned products. Products that have been improperly installed may not be covered by this or any other warranty. Products damaged due to improper or inadequate packaging when returned are not granted warranty coverage. Shipping costs to our company are the responsibility of the customer for repairing or replacing products under warranty. Replacements are available for a limited number of manufacturers and are provided at the discretion of Ezaecustoms.net.
Limited 30-Day Return Policy on Speakers and Subwoofers
Returns for warranty replacement due to manufacturer defects must be made within 30 days. Speakers and subwoofers that have been installed by a certified professional and are defective can be returned within 30 days of the original ship date for warranty replacement. Additional shipping costs may apply, and the assessment of such costs is at the sole discretion of Ezaecustoms.net.
Speakers and subwoofers that have been abused or misused are ineligible for warranty replacement. Abuse and misuse, as defined by Ezaecustoms.net, include but are not limited to:
- Blown woofers
- Burnt or blackened voice coils
- Melted adhesives
- Coils lacking continuity or separated from the former
- Punctured or damaged surrounds
- Bent, chipped, or broken frames
- Worn or broken terminals
- Frayed or disconnected wires
- Ripped spiders
- Damaged back plates.
Speakers and subwoofers that have been abused or misused and are considered out of warranty will be returned at the buyer’s expense.
Dead on Arrival Claims:
Claims must be submitted within 7 days to be eligible for a replacement. Professional installation receipt documentation is required for all dead on arrival claims. Some manufacturers have no replacement warranty and can only be sent for repair.